TBR AI EXCHANGE

AI Learning Collaborative

Pharmacy Technician Certification Case Study: Community Pharmacy Workflow

Submission Date

Submitter’s Name/Email

Institution/School

Department/Discipline

Activity Purpose (assessment, data collection, classroom management, etc.)

AI Tool(s)

Activity Details

AI-Generated Certification-Style Case Studies for Pharmacy Technology

Context

AI was implemented to develop realistic, certification-style case studies for Pharmacy Technology students preparing for national certification exams.

Application

AI was used to generate patient scenarios, workflow challenges, and application-based questions aligned with certification exam competencies, including pharmacy law, medication safety, calculations, HIPAA, inventory management, and professionalism.

The case studies are used as classroom discussions, small-group activities, and individual review assignments. Students analyze each scenario, identify the appropriate course of action, justify their decisions, and discuss alternative approaches.

AI significantly reduced the time required to create varied, high-quality scenarios while allowing the instructor to tailor the difficulty and content to meet specific learning objectives.

Outcomes

The activity has increased student engagement, promoted critical thinking and clinical decision-making, and provided students with additional opportunities to practice real-world situations they are likely to encounter on certification exams and in the workplace.

All AI-generated content is reviewed and edited for accuracy before being shared with students, reinforcing the importance of responsible and ethical AI use in education.